All amendments/cancellations required for any part of your Registration (including Delegate details, Accommodation, Social Functions and Kids Club) must be made in writing to the Convention Managers via email: subway@cre8itevents.com.au

The Convention Managers will acknowledge receipt of all amendments/cancellations in writing by return email indicating whether the amendment/cancellation has been accepted.

Charges may apply for amendments/cancellations. Please read each section below for more detail.

REGISTRATION

REGISTRATION CHANGES

Any amendments to your existing Registration must be made in writing to the Convention Managers. Please do not submit another Registration.

REGISTRATION CANCELLATION POLICY

Franchise Owner Cancellation Policy

For any cancellation of a Franchise Owner Registration prior to 31 days from Convention (19 May 2020), the registration fee will be refunded where applicable.

For any cancellation of registration within 30 days of the Convention, a cancellation fee of $249.00 will be charged. Where the amount of the Franchise Owner registration fee invoiced at the time of Registration is less than $249.00, the difference will be invoiced.

Franchise Owner No-Shows

Franchise Owner no-shows will be considered a cancellation and charged accordingly.

Delegate and Exhibitor Cancellation Policy

Registration can be transferred to another person. Please forward all details in writing to the Convention Managers. For any cancellation of Registration prior to 31 days from Convention (19 May 2020), the registration fee will be refunded.

For any cancellation of Registration within 30 days of the Convention, the full Registration fee is non-refundable.

KIDS CLUB

All children registering for Kids Club must be fully toilet trained.

All Kids Club Registrations must be received by 29 May 2020. All registrations after this date cannot be guaranteed and are subject to availability.

Kids Club Registration does not include attendance at the Gala Awards Dinner and the Subway® Sunday Session –Wrap Party.

Gala Awards Dinner – only children 13-15 years are eligible to attend. Children 16 years & over are classed as adults. Please refer to the Social Functions (Program/Social Functions) section on the website to purchase tickets.

KIDS CLUB CANCELLATION POLICY

For any cancellation of registration after 29 May 2020, the full registration fee is non-refundable.

SOCIAL FUNCTIONS

SOCIAL FUNCTION CHANGES

Any amendments to your existing Social Functions must be made in writing to the Convention Managers. Please do not submit another Registration.

SOCIAL FUNCTIONS – CHILD / GUEST TICKETS CANCELLATION POLICY

Child / Guest Social Function tickets can be transferred to another person. Please forward all details in writing to the Convention Managers.

For any cancellation of Child / Guest Social Function tickets within 14 days of the Convention (5 June 2020), the Social Function ticket fee will be non-refundable.

ACCOMMODATION

ACCOMMODATION BOOKING POLICY

In order to secure your accommodation booking, your credit card details will be supplied to the Hotel/Apartment via our secure Credit Card Vault as a booking guarantee. The Hotel/Apartment may choose to charge for one or all night’s prior to your arrival.

Pre-payment Requirements
The following properties have specific pre-payment requirements:
1. Holiday Inn Melbourne on Flinders – requires full payment from credit card supplied at 30 days prior to arrival
2. Best Western Melbourne City – requires full payment from credit card supplied at 30 days prior to arrival

ACCOMMODATION PRE-PAYMENT

You may wish to pay for all nights’ accommodation at time of booking – please contact the Convention Managers to make arrangements.

CREDIT CARD / CASH DEPOSIT ON CHECK-IN

In addition to the total of booked unpaid accommodation, a cash deposit of up to $200 per room or a credit card pre-authorisation of between $100.00 – $300.00 is required by the Hotel/Apartment as security for any incidental expenses accrued during your stay. This credit card pre-authorisation is the security amount and released after departure once your final account has been paid. This pre-authorised amount is set aside by the credit card company for a period of between 7 – 14 working days (Best Western Melbourne City – up to 30 days) & will affect the available fund’s balance or spending limit on the credit card. The amount requested by the Hotel/Apartment varies according to each individual Hotel/Apartment conditions. If you wish to confirm the actual amount, please contact the Hotel/Apartment directly.

THIRD PARTY CREDIT CARD PAYMENT (Card Holder NOT Present)

Where the credit card holder will not be present at check-in, a Third Party Credit Card Form will need to be completed for each accommodation booking. Visit the accommodation section of the website under each Hotel/Apartment for their relevant form.

CREDIT CARD SURCHARGE

All Hotel/Apartments charge a credit card surcharge for credit card payments. These charges vary from Hotels/Apartments – as a guide, the current rates charged are 1% to 3%. If you wish to confirm the actual amount, please contact the Hotel/Apartment directly.

MINIMUM NIGHT STAY

Some Hotel/Apartments have a minimum stay requirement and nightly room rates may vary. These are detailed on the Accommodation section of the website and the Accommodation page of the Online Registration.

ACCOMMODATION CHANGES

Accommodation can be transferred to another person. Alterations to your accommodation booking will not be accepted over the telephone. All amendments must be made in writing. For individual accommodation booking changes, an administration fee of $33.00 will apply to each change. Cancellation of accommodation is considered a change.

ACCOMMODATION CANCELLATION POLICY

An administration fee of $33.00 will apply if accommodation is cancelled. An Administration Fee will not be charged if a Hotel/Apartment charges a cancellation fee. To view individual Hotel/Apartment Cancellation Policies, please visit the Accommodation page of the Convention Website – www.subwayevents.com and follow the link to Accommodation.

SUBWAY® NONDISCLOSURE AGREEMENT, NOTICE OF FILMING & PRIVACY NOTICE

All attendees of the Convention must complete a Subway® Nondisclosure Agreement, Notice of Filming & Privacy Notice. Online Convention and Guest Registrations will be required to accept the full Terms and Conditions including the online Subway® Nondisclosure Agreement, Notice of Filming & Privacy Notice and therefore should be completed by the attendee.

View the Subway® Non-disclosure Agreement, Notice of Filming & Privacy Notice.

REFUND POLICY

Refunds will be made in line with the Convention Terms and Conditions. No refunds will be made for non-attendance at the Convention.

REGISTRATION ACCEPTANCE POLICY

Registrations will not be considered confirmed until full payment is received.

SPONSORSHIP CANCELLATION POLICY

  • Any Sponsorship cancelled more than 120 days (19 February 2020) from the Convention will incur a 50% cancellation fee.
  • Any Sponsorship cancelled within 120 days (20 February 2020) from the Convention will incur a 100% cancellation fee.

EXHIBITION BOOTH CANCELLATION POLICY

  • Any Booth/s cancelled after the Exhibition Registration is received by the Convention Managers will incur a cancellation fee of AUD$1,500.00 (ex GST).
  • Any Booth/s cancelled within 120 – 91 days (20 February – 20 March 2020) of the Convention will incur a cancellation fee of AUD$3,000.00 (ex GST).
  • Any Booth/s cancelled within 90 days (21 March 2020) of the Convention will incur a cancellation fee equal to 100%.

Payment
On completion of your Trade Exhibition Booth Booking, you will receive a Booking Confirmation email and a Tax Invoice.  All amounts listed are in Australian Dollars (AUD), inclusive of GST and is to be paid within 14 days of invoice.

International Payments
International payments must be in Australian Dollars (AUD) and paid by Credit Card or International Money Transfer and free of all charges. This detail will be listed on the Tax Invoice.

Exhibition Booth Allocation
Exhibition Booths are allocated in the first instance to Sponsors and then as assigned by IPC Asia Pacific.

ABN

IPCA Convention Management Pty Ltd ABN: 31 123 155 091

CREDIT CARD PAYMENTS

Please note, payments by Credit Card will appear on your Credit Card statement as Cre8it Events Pty Ltd.

CONVENTION MANAGERS

Subway® 2020 Australia & New Zealand Convention Managers
c/o – Cre8it Events
Mail: PO Box 155 Wynnum QLD 4178
Phone: +61 7 3348 7380
Email: subway@cre8itevents.com.au
Web: www.subwayevents.com/