All amendments / cancellations required for any part of your Registration (including Delegate details, Accommodation, Social Functions and Kids Club) must be made in writing to the SUBCON25 Managers via email: subway@cre8itevents.com.au
The SUBCON25 Managers will acknowledge receipt of all amendments / cancellations in writing by return email indicating whether the amendment / cancellation has been accepted.
Charges may apply for amendments / cancellations. Please read each section below for more detail.
REGISTRATION
REGISTRATION CHANGES
Any amendments to your existing Registration must be made in writing to the SUBCON25 Managers. Please do not submit another Registration.
REGISTRATION CANCELLATION POLICY
Franchisee Cancellation Policy
For any cancellation of a Franchisee Registration before 31 days from the Convention (25 February 2025), the registration fee will be refunded where applicable.
For any cancellation of registration within 30 days of the Convention, a cancellation fee equal to the amount invoiced will be payable and non-refundable.
Franchisee No-Shows
Franchisee no-shows will be considered a cancellation and charged accordingly.
Delegate and Exhibitor Cancellation Policy
Registration can be transferred to another person. Please forward all details in writing to the SUBCON25 Managers. The registration fee will be refunded for any cancellation of Registration 31 days from the Convention (25 February 2025).
For any cancellation of Registration within 30 days of the Convention, the full Registration fee is non-refundable.
Kids Club Cancellation Policy
Registration can be transferred to another person. Please forward all details in writing to the SUBCON25 Managers. The registration fee will be refunded for any cancellation of Registration 31 days from the Convention (25 February 2025).
For any cancellation of Registration within 30 days of the Convention, the full Registration fee is non-refundable.
SOCIAL FUNCTIONS
SOCIAL FUNCTION CHANGES
Any amendments to your existing Social Functions must be made in writing to the SUBCON25 Managers. Please do not submit another Registration.
SOCIAL FUNCTIONS – CHILD / GUEST TICKETS CANCELLATION POLICY
Child / Guest Social Function tickets can be transferred to another person. Please forward all details in writing to the SUBCON25 Managers.
The Social Function ticket fee will be non-refundable for any cancellation of Child / Guest Social Function tickets within 14 days of the Convention (14 March 2025).
ACCOMMODATION
ACCOMMODATION – INDIVIDUAL PROPERTY TERMS & CONDITIONS
Each Hotel / Apartment has its own terms & conditions please visit the accommodation section of the website and each property has its terms & conditions listed.
ACCOMMODATION BOOKING POLICY
To secure your accommodation booking, your credit card details will be supplied to the Hotel / Apartment via our secure Credit Card Vault as a booking guarantee. The Hotel / Apartment may charge for one or all nights before your arrival.
Visit the accommodation section of the website under each Hotel / Apartment.
ACCOMMODATION PRE-PAYMENT
You may wish to pay for all nights’ accommodation at time of booking – please contact the SUBCON25 Managers to arrange this.
CREDIT CARD / CASH DEPOSIT ON CHECK-IN
In addition to the total of booked unpaid accommodation, a cash deposit or a credit card pre-authorisation is required by the Hotel / Apartment as security for any incidental expenses accrued during your stay. This credit card pre-authorisation is the security amount and released after departure once your final account has been paid. This pre-authorised amount is set aside by the credit card company for a period of between 7 – 14 working days & will affect the available fund’s balance or spending limit on the credit card. The amount requested by the Hotel / Apartment varies according to each Hotel / Apartment conditions. If you wish to confirm the actual amount, please contact the Hotel / Apartment directly.
THIRD PARTY CREDIT CARD PAYMENT (Card Holder NOT Present)
Where the credit card holder will not be present at check-in, a Third Party Credit Card Form will need to be completed for each accommodation booking. Visit the accommodation section of the website under each Hotel / Apartment for their relevant form. Please note that some properties do not accept Third Party Credit card forms check detail under each Hotel / Apartment for relevant information.
CREDIT CARD SURCHARGE
All Hotel / Apartments charge a credit card surcharge for credit card payments. These charges vary from Hotels / Apartments – as a guide, the current rates charged are 1% to 3%. If you wish to confirm the actual amount, visit the accommodation section of the website under each Hotel / Apartment.
MINIMUM NIGHT STAY
Some Hotel / Apartments have a minimum stay requirement and nightly room rates may vary. These are detailed on the Accommodation section of the website and the Accommodation page of the Online Registration.
ACCOMMODATION CHANGES
Accommodation can be transferred to another person. Alterations to your accommodation booking will not be accepted over the telephone. All amendments must be made in writing. For individual accommodation booking changes, an administration fee of $35.00 will apply to each change. Cancellation of accommodation is considered a change.
ACCOMMODATION CANCELLATION POLICY
An administration fee of $35.00 will apply if accommodation is cancelled. An Administration Fee will not be charged if a Hotel / Apartment charges a cancellation fee. To view individual Hotel / Apartment Cancellation Policies, please visit the Accommodation page of the Convention Website – www.subwayevents.com and follow the link to Accommodation.
SUBWAY® MEETINGS & EVENTS PRIVACY NOTICE
All attendees of SUBCON25 will be required to accept the full Terms and Conditions including the online Subway® Meetings & Events Privacy Notice and therefore should be completed by the attendee.
View the Subway Meetings & Events Privacy Notice
REFUND POLICY
Refunds will be made in line with the Convention Terms and Conditions. No refunds will be made for non-attendance at SUBCON25.
REGISTRATION ACCEPTANCE POLICY
Registrations will not be considered confirmed until full payment is received.
SPONSORSHIP CANCELLATION POLICY
- Any Sponsorship cancelled more than 365 days (28 March 2024) from the Convention will incur a 75% cancellation fee.
- Any Sponsorship cancelled within 250 days (21 July 2024) from the Convention will incur a 100% cancellation fee.
EXHIBITION BOOTH CANCELLATION POLICY
- Any booking cancelled after the Exhibition Registration is received by the SUBCON25 Managers will incur a cancellation fee of AUD$1,500.00 (ex GST).
- Any booking cancelled within 200 – 91 days (9 September – 27 December 2024) of the Convention will incur a cancellation fee of AUD$3,000.00 (ex GST).
- Any booking cancelled within 90 days (28 December 2024) of the Convention will incur a cancellation fee equal to 100%.
Payment
On completion of your Trade Exhibition Booking, you will receive a Booking Confirmation and a Tax Invoice. All amounts listed are in Australian Dollars (AUD), inclusive of GST and is to be paid within 14 days of invoice.
International Payments
International payments must be in Australian Dollars (AUD) and paid by Credit Card or International Money Transfer and free of all charges. This detail will be listed on the Tax Invoice.
Exhibition Booth Allocation
Exhibition Booths are allocated in the first instance to Sponsors and then as assigned by IPC Asia Pacific.
TechZone Space Allocation
TechZone Space is allocated by IPC Asia Pacific.
ABN
IPCA Convention Management Pty Ltd ABN: 31 123 155 091
CREDIT CARD PAYMENTS
Please note, payments by Credit Card will appear on your Credit Card statement as IPCA Convention Management Pty Ltd.
CONVENTION MANAGERS
SUBCON25 Managers
c/o – Cre8it Events
Mail: PO Box 155 Wynnum QLD 4178
Phone: +61 7 3348 7380
Email: subway@cre8itevents.com.au
Web: www.subwayevents.com
