Radical Customer Obsession

Consumer and human behaviour is transforming at a radical pace. Digital acceleration, shifting expectations and reduced attention spans are making for an ever-changing retail landscape. 

Today’s business owners are operating in the most competitive arena imaginable and the ability to connect with consumers and build lasting loyalty often comes down to customer interactions that are seconds, not minutes long.

The challenge – and opportunity – is how to differentiate through experiences – the kind of human and digital interactions that create loyalty and advocacy.

Radical Customer Obsession is a high-energy, show-stopping presentation that equips leaders, entrepreneurs, and teams with the mindset and strategies to transform customer experience into a powerful competitive advantage. With wit, real-world anecdotes, and actionable advice, Amanda inspires businesses to embrace a radical, customer-first approach that drives growth and loyalty and practical strategies for harnessing the best of high tech and the best of high touch.

Sponsored by – Australian Bakels, Baiada, Bidfood, Ecolab, Primo Foods & Story Fresh