Tutorials

Session 1: Supporting Your Restaurants through IPC’s Systems
Presenter – Kuda Chanengeta

9.00am – 9.45am
This session will provide an in-depth look at the evolution of IPC’s support services, focusing on QualityNet and TechNet, and their role in proactively addressing franchisee needs. Attendees will gain insight into how data-driven strategies are being used to identify and resolve potential challenges, ensuring seamless business operations. The session will also highlight improvements driven by franchisee feedback, showcasing implemented solutions and ongoing enhancements. Rather than focusing on system navigation, this discussion emphasises the strategic value and reliability of these services, underscoring why they remain essential resources for Subway® franchisees seeking to optimise their business performance.

Session 2: Local Area Marketing Masterclass – Making MyLAMP™ Work for You

9.45am – 10.30am
Unlock the full potential of your local area marketing strategy with insights from Haeday and Subway® Marketing. This session will explore key tools available through MyLAMP™, including tips for bundling, catering, daypart optimisation, and maximising in-restaurant support. Learn how to drive foot traffic and boost sales by targeting your core audience and leveraging Subway’s® marketing resources. Whether you’re new to local marketing or looking to take your strategy to the next level, this session is for you.

Morning Tea

10.30am – 11.00am

Session 3: 3PD: A Marketplace for Growth

11.00am – 11.45am
Discover how to unlock the full potential of third-party delivery (3PD) as a key driver of restaurant growth. This session will provide practical insights into leveraging the synergy between Subway’s national marketing strategies and your local 3PD investments to create a winning formula for success. Learn how 3PD can become an essential part of your business strategy, helping to drive guest satisfaction, capture new revenue streams, and maximise your return on investment.

Session 4a (AU) and 4b (NZ): Navigating Employment Compliance: What Employers Need to Know
Presenters – James Saunders (AU), Jennifer Sung (NZ)

11.45am – 12.30pm
Stay ahead of the latest developments in employment compliance with MST Lawyers. This session will provide practical advice on the basics of employment law, including recruitment, probation/trial periods, termination, claims, performance/misconduct management, recent legislative amendments, and expert guidance tailored to your market. To ensure content relevance, there will be two concurrent sessions—one specifically for Australian franchisees and another for New Zealand franchisees. Equip yourself with the knowledge to confidently stay on top of compliance requirements.
Please note: This session is exclusively open to franchisees, MUO support teams (i.e. operations managers, HR representatives etc), and Territory Teams. We encourage other roles to cheer on the Sub Jammer Wild Cards who will be competing in the Trade Show Exhibition Hall from 11am.