Registration


How do I register for the Convention?

Everyone attending any portion of the Convention must be registered (including Social Functions). Visit the Registration Page to register and view Registration Inclusions.

Remember …. the earlier you register, the lower the registration fee! All attendees of the Convention are required to agree to the Terms & Conditions which include accepting the Subway® Nondisclosure Agreement, Notice of Filming & Privacy Notice.

Are all Franchise Owners & BDA's eligible for FREE registration?

Yes, but only if you register during Early Bird (by 30 April 2020).  If you register from 1 May 2020, you will pay the Standard Franchise Owner Registration Fee.

I've registered for the Convention and now can't attend, what do I do?

Contact the Convention Managers in writing – subway@cre8itevents.com.au advising that you can no longer attend.  Please carefully read the following Terms & Conditions:

Franchise Owner Cancellation Policy

For any cancellation of Franchise Owner registration prior to 31 days (19 May 2020), the registration fee will be refunded where applicable.
For any cancellation of registration within 30 days of the Convention, a cancellation fee of $249.00 will be charged. Where the amount of the Franchise Owner registration fee invoiced at the time of registration is less than $249.00, the difference will be invoiced.

Franchise Owner No-Shows

Franchise Owner no-shows will be considered a cancellation and charged accordingly.

Delegate and Exhibitor Cancellation Policy

For any cancellation of Registration prior to 31 days from Convention (19 May 2020), the registration fee will be refunded.
For any cancellation of Registration within 30 days of the Convention, the full Registration fee is non-refundable.

What methods of payments are accepted for Registration?

Credit Card (Master Card, Visa and American Express) – note credit card statements will show Cre8it Events as the Merchant.

Cheque and Electronic Funds Transfer (EFT)
International Money Transfers
Bank: National Australia Bank
Branch: 082 – 057
Account Number: 75-253-9973
Account Name: IPCA Convention Management Pty Ltd
Swift Code: NATAAU3303M

Note: All invoices are in Australian Dollars (AUD) and include GST as listed.

Can I register at the Convention?

Yes, you can register at the Convention but you will pay the Standard Registration Fee. For best value – register as an Early Bird (By 30 April 2020)!

What are the hours of Registration?

The Convention Support Centre will be open as follows:

Thursday 18 June 2020 – 2.00pm – 5.00pm
Friday 19 June 2020 – 8.00am to 8.00pm
Saturday 20 June 2020 – 7.00am to 5.00pm
Sunday 21 June 2020 – 8.00am to 5.00pm

Please note – times are subject to change

What is the dress code for the Convention?

The dress code is as follows:

  • Friday Tutorials – Smart / Casual
  • Friday Evening Trade Exhibition Welcome Reception – Smart / Casual
  • Saturday & Sunday Convention Sessions – Smart / Casual
    It can often get cool inside a Convention Centre, we suggest that you bring an extra layer to ensure your comfort
  • Saturday Gala Awards Dinner – Lounge Suit / Cocktail / Black Tie
  • Subway® Sunday Session – Neon Party
    This will be an indoor-outdoor evening event and will be cold.  A ticketed cloakroom will be available.

Is Subway® Convention Merchandise for sale?

A selection of Subway® merchandise and excess Convention merchandise will be available to purchase in the Convention Shop located in the Trade Exhibition.

How do I register as a Spouse / Partner / Accompanying Person?

For best value, register your Spouse / Partner / Accompanying Person as a Delegate with all inclusions (including Convention Pack). Alternatively, you can register as a Guest for individual Social Functions only – each Guest wishing to purchase a ticket to a Social Function, must complete an online registration. Guests purchasing a Social Function Ticket are not allowed access to Convention Sessions.

Convention Inclusions


What does a Delegate registration include:

  • Convention Tutorials (Friday)
  • Trade Exhibition Welcome Reception (Friday Evening)
  • Convention Sessions (Saturday & Sunday)
  • Morning Tea, Lunch & Afternoon Tea (as detailed in the Program)
  • Convention Pack
  • Gala Awards Dinner Ticket (Saturday)
  • Subway® Sunday Session – Neon Party Ticket  (Sunday)

What does an Exhibitor registration include:

  • Trade Exhibition Welcome Reception (Friday Evening)
  • Convention Sessions (Saturday & Sunday)
  • Morning Tea, Lunch & Afternoon Tea (as detailed in the Program)
  • Convention Pack
  • Subway® & IPC Asia Pacific Supplier Partner Awards (Saturday)
  • IPC Asia Pacific Supplier Partner Cocktail Reception (Saturday)
  • Gala Awards Dinner Ticket (Saturday)
  • IPC Asia Pacific Supplier Partner Briefing (Sunday)
  • Subway® Sunday Session – Neon Party Ticket  (Sunday)

Social Functions & Additional Tickets


I am registering myself as a Delegate to attend all Convention Sessions and Social Functions. I would like to bring my Spouse / Partner to the Social Functions with me. What is the best way to do this?

Option 1 (Best Value!): Your Spouse / Partner registers as a full Delegate which will enable them to attend all Convention Sessions and Social Functions. Complete a separate Registration for your Spouse / Partner.

Option 2: Your Spouse / Partner can purchase individual Social Functions Guest Tickets.  To book individual tickets you will need to complete a separate Online Registration.

Where are the Social Functions being held?

The Trade Exhibition Welcome Reception and Gala Awards Dinner will be held at the Melbourne Convention & Exhibition Centre and the Subway® Sunday Session – Neon Party is being held at the South Wharf Promenade which is adjacent to the Melbourne Convention & Exhibition Centre.

Is there a seating plan for the dinners?

Yes, there will be a seating plan (table allocation) at the Gala Awards Dinner but not at the Subway® Sunday Session – Neon Party.

Children & Kids Club


Can I register my child/ren for Kids Club at the Convention?

No – all registrations for Kids Club MUST be received by the Convention Managers by 29 May 2020. All registrations AFTER this date cannot by guaranteed and are subject to availability. This is to ensure legislative child/care ratios are adhered to.

Can my child/ren attend the Convention Social Functions?

Yes, they can!

  • Trade Exhibition Welcome Reception
    Children up to 15 years are free
    Children 16 years and over must purchase an Adult Ticket
  • Gala Awards Dinner
    Only children 13 years and over are eligible to attend the Gala Awards Dinner
    Children 13 -15 years must purchase a Child ticket
    Children 16 years and over must purchase an Adult ticket
  • Subway® Sunday Session – Neon Party
    Children 3 years and under are free
    Children aged 4-15 years must purchase a Child ticket
    Children 16 years and over must purchase an Adult ticket
    If your child/ren are registered for Kids Club but wish to attend the Subway® Sunday Session – Neon Party, you will need to purchase a Social Function Ticket for them.

Does my child/ren have to stay for the entire Kids Club session or can they leave early?

Your child/ren may leave early as long as they are signed out by an authorised parent/guardian. It would be advisable to let the Kids Club facilitators’ know that your child/ren will be leaving before the session finishes.

Can my child/ren attend Convention Sessions?

Children 13 years and over are able to attend the Convention and must register as a paid Delegate to attend.

I have a baby/young child, am I able to bring him/her to the Convention?

Absolutely!  It would be advisable to bring a stroller/pram to the Convention as there’s a fair amount of walking within the Convention Centre.  We do not provide high chairs or food for young children – please make sure you have arrangements for this.  As a courtesy to all speakers, if your child begins crying or running around in any Convention session, we request you and your child leave that session until they are calm.  For any children over the age of 4 years, we would encourage you to register them for Kids Club.

I have a baby/infant, am I able to bring him/her to the Gala Awards Dinner?

Yes, you can bring your baby/infant to the dinner but a meal will not be provided for him/her.  If you do choose to bring your baby/infant, you must be seated at the back or side of the room as this function can be very loud and there are trip hazards  – wait staff, low-level lighting etc.  As a courtesy to all attendees, if your baby/infant begins crying or running around, we request you and your child leave until they are calm.

Please note that this is not an event for children under the age of 13 due to the noise, content etc. 

Sub Jammers


How do I register for Sub Jammers?

  • The Sub Jammers competition is open to any Sandwich Artist®, Supervisor, Manager or Subway® employee.
  • All entrants will be the responsibility of the Franchise Owner that funds their trip.
  • You must register for the Sub Jammers competition when completing your online Delegate Registration.

*Only Sandwich Artists® and Managers will be eligible for the prizes. Franchise Owners, BDAs, FCs and employees from Subway® Support Centre and IPC Asia Pacific will only compete for prestige and recognition.

When are the Sub Jammers Heats & Semi Finals on?

Sub Jammers Heats and Semi Finals are on Friday 19 June 2020 with the heats from 12 midday to 3.00pm and the Semi Finals at approximately 7.45pm (times are subject to change). This will be located in the Trade Exhibition Welcome Reception, Melbourne Convention & Exhibition Centre.

When is the Sub Jammers Final on?

At approximately 4.10pm on Sunday 21 June 2020 & will be held in the Convention closing session.

Note: Times are subject to change.

Car Parking


Convention Centre / Hotels & Apartments


Is there parking at the Melbourne Convention & Exhibition Centre?

For information about parking please visit the Getting There page on the Convention website.

Is there parking at the Hotel / Apartments?

To view information about parking we suggest that you visit the individual Hotel / Apartment website or contact them directly for costs and availability.

Accommodation Bookings - Credit Card


What do I do if my accommodation was booked using a credit card that was not my own?

Where the Credit Card holder will not be present at check-in, a Third Party Credit Card Form will need to be completed for each accommodation booking, prior to check in. Visit the accommodation section of the Convention website and check under each Hotel / Apartment for their form.

Cloak Room


Will there be a Cloak Room?

Cloaking is complimentary to patrons attending events at MCEC. The Cloak Room is located near the Melbourne Convention Centre Customer Service desk. Please check with our Customer Service staff upon arrival as additional cloak rooms may be in operation for specific events. MCEC will not hold your items overnight, so you must pick them up before the facility closes at the end of the working day.

We will be offering a ticketed cloak room for the Gala Awards Dinner and the Subway® Sunday Session – Neon Party. All items must be collected within 15 minutes of the scheduled event close time.

The cloak room locations will be available on the Convention App.

Transfers